Privacy Policy

This Privacy Policy demonstrates that our firm is committed to privacy and security. It establishes a framework on how we gather, operate and handle the information. We are obligated, bounded and committed to schedule 1 – Australian Privacy Principles, and it amends according to Privacy Act 1988 (Cth). This act regulates on how the personal information is collected, used, secured, handled and disclosed. At Ucomm Group, we know how important your privacy is and we are committed to protection of your personal information with top priority. By providing Ucomm Group with your personal information, you consent to Ucomm Group using that information for the purposes referred to you in this privacy policy.

 

Collection of Personal Information

Ucomm Group collects information in a fair and lawful way in accordance with the privacy principle. We will only collect information that are necessary to fulfil your request. You are not obliged to give us your personal information. If you choose not to provide us with the required personal information, we may be unable to provide you with the service requested.  During the process of collection of personal information, we follow following steps to ensure that our users are:

  • aware of identity of Ucomm Group;

  • aware of reason why the information is being taken.

Ucomm Group may collect the following types of personal information:

  • First Name;

  • Last Name;

  • Email Address;

  • Address;

  • Country;

  • Postcode;

  • City;

  • State;

  • Contact Number;

  • Transaction information;

  • Your support username and password;

  • Details of services, products and goods provided by Ucomm Group to you or you enquired about and additional information provided by you to deliver those services, products and goods;

  • Information on how you use our products and services;

  • Payment processing;

  • Information you provide to Ucomm Group though our “Request” Form;

  • Information based on your activities on the Website;

  • Any other personal information that you may provide in order to facilitate your dealings with Ucomm Group.


How does Ucomm Group collect and hold your personal information?

We collect personal information in number of ways including:

  • when you set up account with us;

  • when you query for any information (either online or over the telephone);

  • when you submit an enquiry in our website;

  • when you order products or services (either online or over the telephone);

  • when you purchase certain products or goods from us;

  • when you pay for the products or services to us.

How We Use This Information

We do not share your personal information with any other company or with individuals outside of our company. When you submit your personal information in order to buy items or request a query, the information you submit is used only for that purpose. Other usage of the information may be:

  • to contact you;

  • to let you to contact to Ucomm Support Centre;

  • to provide you with the services and products requested by you;

  • to send you the details of products that you have ordered;

  • to send you service, reminders, messages and updates;

  • to send you information requested by you;

  • to verify if the information provided by you is accurate and complete;

  • to manage Ucomm Group’s relationship with you, including providing you with updates about the services or products that you have requested from us or responding to your enquiries;

  • for any other purposes directed by you.

 

Correcting your personal information

If you think that any personal information that Ucomm Group holds about you is inaccurate, please contact Ucomm Group. We will take reasonable steps to ensure that it is corrected.

 

Cross-Border Data Flows

Ucomm Group has no branch outside the country. Ucomm Group will not transfer any personal information outside the country.

 

Security

Your safety is important to us, and we’re committed to helping you safeguard your personal information. We will take reasonable steps to ensure that the personal information that we hold is secured and protected from misuse, any unauthorized access, modification or disclosure.

 

Data Breach Scheme

The Ucomm Group will notify individuals and the Office of Australian Information Commissioner (OAIC) when a data breach is likely to harm individuals. An assessment process will be made if Ucomm Group is unknown to the effect of the data breach. A statement will be submitted to the commissioner if the breach is serious and harmful.

Complaints

If you think Ucomm Group has breached the Privacy Act 1988 (Cth), or you wish to make complaint about the way Ucomm Group has handled your personal information, you can contact Ucomm Group using details set out on the website.

 Ucomm Group warmly welcomes your complaint and we will respond to your complaint within a reasonable period of time. We may contact you if we need any further information from you to investigate the complaint. We will then conduct internal discussions to evaluate if the process of collecting, handling, use or disclosure of your personal information was in breach of the Australian Privacy Principles. You will be notified with the result of our investigation to your complaint.

If we found out that the collection, handling, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach. If you are dissatisfied with Ucomm Group’s handling of the issue, you have the right to lodge a complaint with the Office of the Australian information Commissioner (OAIC).

 

Further Information

For further information about Ucomm Group’s privacy policies and practices, or to make a complaint, or to access your personal information, please contact Ucomm Group with the contact details provided in the website.